The Citrix infrastructure can be complex, and determining the cause of a simple issue may take a great deal of time.
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To minimize lengthy user downtimes caused by desktops unable to launch, it is important to understand the most common underlying issues and learn how to address them. If unsure or you require other access, please submit an incident ticket describing what services or applications you would like to access and a tech will contact you.When using Citrix Receiver, there may be an issue with Citrix Receiver not launching a desktop. Please note that access to the SOM VPN is subject to removal without notice if unused. Once access is granted instructions can be found here. To use this system please submit an incident ticket including a description of what services you require and the host name of the supported device. The SOM VPN (virtual private network) is used to remotely connect to internal resources from Department of Medicine supported devices. This is a generic desktop that provides access to the most commonly used systems/services, including the H and I drives.įurther information can be found here. The DOM Desktop is available to all users. Outlook can be accessed by all users via Outlook Web Access. From this page, you will also have the opportunity to enroll in Duo. Examples include a prompt from a mobile app, a text message or a phone call.įor more information on Duo, please visit the Duo MFA site.
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What does this mean? Instead of just entering your password to authenticate, an additional factor will be required. Under the direction of the Information Security Office we are requiring Multi Factor Authentication(A.K.A Two-Factor Authentication) for all remote access solutions (Remote Desktop, VPN, Outlook Webaccess, Outlook Phone App and Office 365). If remote access solutions are not working on your personal computer, try performing a general cleanup.Īll remote access is subject to our Remote Access Policies. As a reminder, you are responsible for the operation and upkeep of your personal computer and home network. Remote access to a variety of campus resources is available to all faculty, administration, and authorized staff.
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